Future Blogs

At Future Power Team Ltd, our success is powered by the incredible people behind the scenes. Last
year, we introduced you to Scarlett from our admin team. Today, we’re introducing Elaine, our
fantastic Engagement Coordinator. From connecting with customers to keeping everything running
smoothly on the phones, Elaine plays a vital role in making sure we deliver the best service possible.
We sat down with Elaine for a quick Q&A to learn more about her role and what she loves about
working here. Read Elaine’s Q&A below and get to know the person behind the role!
Who are you and what is your role?
My name is Elaine and I am an Engagement Coordinator for Future Power Team
How long have you worked with Future Power Team?
I've worked here for six months now. The rest of the team are lovely and I feel like I've slotted into the role nicely.
What does a typical day look like for you?
My typical work day can’t start without a cup of tea; it’s my fuel. I start the day by catching up with the rest of the team, checking if there’s anything important I need to know before I start work. I check my emails and tackle any jobs arising from them, and then I check the schedule for the day. This means looking through customer lists both new and existing and contacting them based on what the schedule says. Some customers have requested us to contact them for a product quote, others are booked in for telephone appointments. When booking appointments, I have to check the calendars of the energy analysts to ensure their availability matches the customers’ and then I book them in for an appointment. The job is so fast paced, it’s not long before lunchtime comes around. After that, I’m back to it for the afternoon, before logging off and signing out for the day.
What do you love most about your role?
My job is both varied and rewarding. I love how varied this role is and I love meeting customers from different backgrounds. Being customer service based suits me well; building rapport with customers is an important part of the job for me. I enjoy engaging with different people and helping them start their journey with us.
What are some of your biggest challenges and how do you overcome them?
Sometimes not all of the people we speak to are kind. I find that a big challenge, but thankfully it’s not all that often.
What do you find most rewarding about your role?
The role is rewarding in so many ways, especially when we get feedback from satisfied customers.
If you could describe your job in three words, what would they be?
Rewarding, challenging, satisfying
Any other comments?
The people that I work with are varied with lovely personalities which makes for a lovely work atmosphere. So far I am really enjoying working at Future Power Team and I have learned so much about the world of solar that I didn’t know before.
Elaine’s dedication and passion for people shows more each day, making her an invaluable part of Future Power Team. Whether she’s connecting with customers, supporting the team or bringing positive energy into the workplace, she plays a key role in keeping everything running smoothly. We’re incredibly lucky to have her on board!
Last Updated: 26/02/2025
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EXCELLENT Based on 75 reviews Judith Burgess17/08/2023Trustindex verifies that the original source of the review is Google. Not only has buying solar panels been one of the best decisions I’ve ever made, the aftercare service from Future Power Team has been fantastic. You really feel they want to help and no question is too daft. Very happy with the team. Maciej Siejak24/07/2023Trustindex verifies that the original source of the review is Google. great job thanks Michael Lamb18/07/2023Trustindex verifies that the original source of the review is Google. A quick and flexible delivery and installation on an 8 panel system on a steep 3 story roof. Would recommend to anyone looking for solar. Yorkshire Jags14/07/2023Trustindex verifies that the original source of the review is Google. I went to Kane at Future Power team in a little desperation after an experience with another company fell through. Kane came out very quickly and surveyed my house. He offered a couple of different options, the price was competitive and lead times were great ( I had an install date within 2 weeks) during this time a new product, a GivEnergy All In One was released which I preferred, even though FPT had never installed Kane worked with me and got a good quote and install date which was only a week later. Come install time the electricians were professional and did an excellent job. I’m very happy with the job Kane and FPT did and would highly recommend them. I will be returning for PV Panels when I have saved the pennies. John Tsang27/06/2023Trustindex verifies that the original source of the review is Google. The experience with Future Power Team from beginning to the scaffolding going down and the support beyond that has been really good. When I first called up, Kane was happy to come and see me and was a really up front and straight to the point without all that sales malarkey. He explained it as detailed as I could comprehend and deciphered anything I didn't understand. My partner and I reviewed all the quotes we had and both agreed that Kane came across the most sincere and although it wasn't the cheapest quote, we both felt that it was a fair from the conversation we had when he came around. As I had specific requirements for the panels there was a lead time and was delayed but at no fault of Future Power Team as it was due to shipping delays etc. When I called up to check, Kane provided me with updated timelines provided by the supplier. Once the panels had come in then installation date was scheduled and on the installation day the system was installed without any issues. The system has been working really well and for the past week I have probably paid £2-3 so really happy with how it's working and the support I get from Kane. Patryk Czapiewski01/06/2023Trustindex verifies that the original source of the review is Google. I'm very happy. The installation was successful, I received a lot of information about the whole system, both before and during the installation. I highly recommend David Parker25/05/2023Trustindex verifies that the original source of the review is Google. Our house was not the easiest to equip with solar panels given its orientation and significant shading because of trees so we had a some problems arose along the way. But we liked the way the boss took personal control of the installation in order to deal with them. Communications were quick and easy due to the efficiency and helpfulness of the office; the installation team of roofers and electricians were equally efficient and helpful. The price was very competitive and there was no attempt to inflate the quoted sum when extra work and material was required. It was a pleasure to work with this company and we are more than satisfied with the result. Karen Lambert-Sykes18/05/2023Trustindex verifies that the original source of the review is Google. Really good team, always happy to answer any questions. Arrived when they said they would and was spot on fitting or solar system, they didn't leave till everything was up and running and we were happy with the job. Highly recommend David Lambert18/05/2023Trustindex verifies that the original source of the review is Google. First class service from first meeting for quote to final sign off , all work carried out as quoted , always kept upto date with where we were at all the way through , all work completed on dates agreed , install team were informative on the day so we knew what to expect throughout the install , all in a first class service from Kane and the team , thanks very much 5* ahmad tariq18/05/2023Trustindex verifies that the original source of the review is Google. I am really happy with the service. Very professional work. Nice and friendly team. They guided me about everything very clearly. Very helpful when I need and fair in advising. I got good price compared to other solar companies. Highly recommended.